CLIENT SIDE PROPERTY & PROJECT MANAGEMENT SPECIALISTS

Premier London Property

…free yourself from hassle, we will look after your castle!

Short Introduction

About Us

Founded in 2006 we aim to provide a trusted, efficient, transparent and cost-effective management service to our clients that is tailored to their individual needs.

Trust, effective communication, problem solving and attention to detail are cornerstones of our company culture.

Together with our partners we have a wealth of experience, which is continuously updated with regular training and team events.

Based in Little Venice, NW8 we are centrally located which puts our London properties within easy reach and keeps physical response times to a minimum.

Support During COVID-19    –  Business Update 

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Services

BLOCK MANAGEMENT

TYPICALLY WE CARRY OUT THE FOLLOWING DUTIES WHICH CAN BE TAILORED TO THE INDIVIDUAL REQUIREMENTS FOR EACH BLOCK

  1. LEGAL

Review all leases, the terms of which will form the basis for the management obligations by Premier London Property Limited to Rupert House’s communal parts and services

Review current compliance with property legislation including, but not limited to, the Regulatory Reform (Fire Safety) Order 2005 and The Management of Health & Safety at Work Regulations 1999

We are very conscious of health and safety matters since these have an impact on the residents, visitors, employees and contractors. We arrange for the necessary risk assessments to be carried out as frequently as required for a residential building and then seek to implement any recommendations as quickly as practicable

Make appropriate recommendation to the directors in relation to health & safety and other issues

Verifying adherence to the covenants of the lease, dealing with disputes

Dealing with applications for landlords’ consent, as required by the lease

 

  1. DEDICATED PROPERTY MANAGER

Each property has its own dedicated property manager who will also be the be the day-to-day point of contact for the directors, individual leaseholders and other enquiries

Scheduling of regular visits to the property to assess and implement required actions.

Introduce checklists for cleaning, maintenance and other services to ensure consistency in the upkeep of the block

 

  1. MAINTENANCE

Proactively future proofing the block by arranging routine and preventative maintenance, assessing, instructing and checking completion of necessary repairs

Bring potential issues to the attention of the directors early, so corrective action can be agreed before problems arise

 

  1. 24/7 EMERGENCY SERVICE LEVEL AND OUT OF HOURS SUPPORT

Team members are scheduled in rotation for out of hours support and to be available for 24/7 emergency service

A dedicated emergency number will be available to directors and leaseholders

 

  1. STAFFING

If the block has staff, we will deal with recruitment needs, performance management, employee relations and deal with disciplinary and grievance matters

 

  1. COMMUNICATION

Prompt answering of telephones

Calls returned on the same day

Same day email replies but within maximum one business day

All team members carry smart phones and can access emails out of office hours

Ensure effective and transparent communication at all levels, be it verbally, by phone, email or letter

 

  1. SUPPLIER REVIEW

With approval by the directors carry out a supplier reviews and re-tender contracts that are in place at the property to achieve the best value for Rupert House.

Examples:

Energy suppliers

Insurance level and insurance premium

Staffing costs such as cleaning

Maintenance contractors

We negotiate new contracts for the approval by the directors and emphasize that we do not receive or charge commission on any contractors’ invoices. We work purely in the client’s interest

 

  1. INSURANCE

Arranging insurance cover in line with the lease requirements and assisting with handling insurance claims

 

  1. MEETINGS & REPORTING

Trust and transparency are of utmost importance to us when preparing reports and following up on action points that are to be discussed at meetings

Attend meetings at dates and times scheduled by the directors, including out of office hours and evening meetings

Produce relevant reports and updates for each meeting, including but not limited to, financial reports, budget updates, actions taken since last meeting, current and future plans, etc…

Ensure full transparency and demonstrate being proactive at the management of the block

 

  1. ACCOUNTS

Prepare and agree budgets for service charges, major works and other future expenditure

 

Deal with all account enquiries, including raising service charge invoices, account for payments received, chase arrears, check invoices, pay suppliers

 

Prepare accounts for audits and certification

 

Dealing with all account enquiries, including raising service charge invoices; accounting for payments received; pursuing arrears; checking invoices; paying suppliers, and preparing accounts for certification.

 

Clear presentation of accounts

 

Funds held in the separate client account

 

All monies insured through CMP Scheme

 

  1. COMPLAINTS PROCEDURE

We have an in-house complaints procedure which is based on the Property Ombudsman’s Too Kit

 

  1. MANAGING AGENT CONTRACT

Contracts are typically based on existing contracts or the ARMA template

 

  1. CONTRACT PERIOD

12 months contract period, renewed annually

Notice period 3 months by either party or at any time by agreement of both parties

 

  1. MANAGEMENT FEE

We charge a single, inclusive, annual management fee, corresponding to the services agreed.

Exceptions to management fee listed below:

Major Works and Surveys

Project Management

Matters relating to individual flats

Attendance at Court and Tribunals

 

CONTACT US NOW

Mobile: 07793 217076
Email: info@premierlondonproperty.co.uk

PROPERTY MANAGEMENT – LANDLORD SERVICES

 

At Premier London Property we understand that as a landlord it is not enough simply to achieve the best possible rent for your property. You also need to be confident that your asset is well maintained and looked after.

We take account of your own unique requirements whether you are an institutional landlord, individual investor, family trust or overseas landlord. For us there is no such thing as standard service – all our contracts are bespoke, tailored to your needs.

Our Property Management team places great emphasis on landlord care and we value and nurture the relationships we have built. Most landlords are still with us since 2006 when Premier London Property Limited was founded.

We also understand the importance of looking after tenants to ensure they in turn take care of your property. We create win-win relationships and ensure that every tenant knows and has met their dedicated property manager who will be contactable during office hours and 24/7 in case of emergencies.

 

As landlords ourselves we know that Property Management can take up a great deal of time, but you can free yourself from the hassle and let us look after your properties.

 

Landlord services include:

  • Organizing safety inspections
  • Arranging of check-in report and inventory
  • Advising tenants on transfer of utility bills, council tax, etc…
  • Day to day property management
  • Estate Agent liaison
  • Tenant liaison
  • Managing Agent liaison
  • Dedicated emergency number
  • Arranging of repairs, maintenance, storage, purchases and other matters arising
  • Keyholding service
  • Property inspections
  • Arranging of check-out report and inventory
  • Advising on deposit deductions
  • Management while the property is vacant in-between tenancies
  • Other, bespoke requirements to be agreed

 

CONTACT US NOW

Mobile: 07793 217076
Email: info@premierlondonproperty.co.uk

PROPERTY MANAGEMENT – HOMEOWNER SERVICES

 

Many of our landlords appreciate the level of service we dedicate to their rental and investment properties and have asked us to manage and service their private London residences.

 

With a strong five-star hotel background among our team members, we are no strangers to looking after property and people. We take care of your private residence and arrange personal services that suit your lifestyle, adding to and complimenting the comfort of your own home or home from home.

 

“Just drop your luggage, relax, you are home!”

 

If required we prepare your London residence for your arrival just the way you like it, are there when you need us to attend to things while you or your guests are in London.

 

You find more details on our personal services by clicking on the Concierge Services tab.

 

Our homeowner service is about maintaining your London residence to the highest standard you require and we take pride in our attention to detail and swift service.

 

CONTACT US NOW

Mobile: 07793 217076
Email: info@premierlondonproperty.co.uk

PROJECT MANAGEMENT

 

Premier London Property is a London based Property and Project Management Specialist working on the client-side, representing their interests.

 

We are used to making things happen for our clients and our Project Management service is no exception. No matter if your project is big or small, we take time to understand your vision and see it to fruition.

 

Since 2006 we have built up an extensive contact list including tried and tested contractors and other trades people. We also have trade accounts with numerous suppliers. All discounts offered by suppliers are passed on to our clients in full. We do this to make our Project Management fee as cost neutral as possible.

 

PROJECT MANAGEMENT SCOPE EXAMPLE

  • Understanding client’s vision
  • Scope of works
  • Risk assessments
  • Project plan
  • Budgeting
  • Licences and permission
  • Tenders
  • Work schedules
  • Purchasing
  • Cost control
  • Day to day management of project
  • Quality control
  • Closing of project

 

We take your vision and work backwards, establishing a process to see your project become reality. There are always challenges and surprises that have to be dealt with, but we are used to dealing with those in a speedy and proactive way.

 

Our client’s interest and priorities are at the forefront of any project, ensuring we achieve the best results and value for money.

 

CONTACT US NOW

Mobile: 07793 217076
Email: info@premierlondonproperty.co.uk

CONCIERGE SERVICE

 

“You ask, we task”

 

Our clients understand the value of time and we understand how to give them back time by helping to manage their lifestyle. We only work with a limited number of clients to ensure you receive our full attention at the time you need it.

 

“We love what we do so you can do what you love”

 

Our team consists of experienced professionals who have held senior positions in some of London’s leading 5star corporate and luxury boutique hotels.

We have a large network of contacts including Golden Key Concierges, Restaurant Managers, VIP Travel Agents, Butler Services, CEO’s of Private Jet companies, Limousine brands, Special Event organisers, Florists, Celebrity Hairdressers and Clubs, who will be on hand to arrange:

  • Preparing your home for arrival or wrapping up when you are away
  • Dealing with your mail
  • Arranging household staff, chefs, housekeepers, butlers, chauffeurs, cleaners, etc…
  • Arrange your travel and itineraries
  • Book tables in the most desirable restaurants
  • We can do your shopping
  • Arrange cars and transportation
  • Flowers
  • Seasonal decorations for your home
  • Personal shopping at some of the finest stores such as Harrods, Selfridges and other luxury brands
  • Assist with your social calendar including booking of beauty appointments, arranging a personal trainer, or finding you the most exclusive gym in town
  • Arranging of private functions business and leisure
  • Location finding for any event
  • Wedding planning and special events planning
  • Plus many other services tailored to your lifestyle, just ask, we task!

 

CONTACT US NOW

Mobile: 07793 217076
Email: info@premierlondonproperty.co.uk

we are here to help you

Our Team & Partners

Christian Bauer

Christian Bauer

Managing Director
John Bourke

John Bourke

Director
Ricardo Cecilio

Ricardo Cecilio

Projects and Property Manager
Filip Kalik

Filip Kalik

Property Manager
Katy Dunn

Katy Dunn

Accounts
Helen Curtis Goulding

Helen Curtis Goulding

Legal and Compliance
Chris Ball

Chris Ball

Maintenance and 24/7 emergency call out services
LBH Insurance

LBH Insurance

Indemnity Insurance

Policy number AE141405281

Let's work together

Contact

Christian Bauer:

address:

49 Clifton Court,
London, NW8 8HU

We are proud to be

Member of

Information Comissioner's Office

Information Comissioner's Office

Property Ombudsman Scheme

Property Ombudsman Scheme

British Safety Council

British Safety Council

Blog

Support during COVID 19 – Business update


To our valued clients, I hope that you and your loved ones are safe and well during these unprecedented times. In line with published Government guidelines, see here gov.uk/coronavirus, ...