Review all leases, the terms of which will form the basis for the management obligations by Premier London Property Limited to Rupert House’s communal parts and services. Review current compliance with property legislation including, but not limited to, the Regulatory Reform (Fire Safety) Order 2005 and The Management of Health & Safety at Work Regulations 1999. We are very conscious of health and safety matters since these have an impact on the residents, visitors, employees and contractors. We arrange for the necessary risk assessments to be carried out as frequently as required for a residential building and then seek to implement any recommendations as quickly as practicable. Make an appropriate recommendation to the directors in relation to health & safety and other issues. Verifying adherence to the covenants of the lease, dealing with disputes. Dealing with applications for landlords’ consent, as required by the lease.

Each property has its own dedicated property manager who will also be the day-to-day point of contact for the directors, individual leaseholders and other enquiries. Scheduling of regular visits to the property to assess and implement required actions. Introduce checklists for cleaning, maintenance and other services to ensure consistency in the upkeep of the block.

Proactively future proofing the block by arranging routine and preventative maintenance, assessing, instructing and checking completion of necessary repairs. Bring potential issues to the attention of the directors early, so corrective action can be agreed before problems arise.

Team members are scheduled in rotation for out of hours support and to be available for 24/7 emergency service. A dedicated emergency number will be available to directors and leaseholders.

If the block has staff, we will deal with recruitment needs, performance management, employee relations and deal with disciplinary and grievance matters.

Prompt answering of telephones. Calls returned on the same day. Same day email replies but within maximum one business day. All team members carry smart phones and can access emails out of office hours. Ensure effective and transparent communication at all levels, be it verbally, by phone, email or letter.

With approval by the directors carry out a supplier reviews and re-tender contracts that are in place at the property to achieve the best value for the block. Examples: Energy suppliers, Insurance level and insurance premium, Staffing costs such as cleaning, Maintenance contractors. We negotiate new contracts for the approval by the directors and emphasize that we do not receive or charge commission on any contractors’ invoices. We work purely in the client’s interest.

Arranging insurance cover in line with the lease requirements and assisting with handling insurance claims.

Trust and transparency are of utmost importance to us when preparing reports and following up on action points that are to be discussed at meetings. Attend meetings at dates and times scheduled by the directors, including out of office hours and evening meetings Produce relevant reports and updates for each meeting, including but not limited to, financial reports, budget updates, actions taken since last meeting, current and future plans, etc… Ensure full transparency and demonstrate being proactive at the management of the block

Prepare and agree budgets for service charges, major works and other future expenditure. Deal with all account enquiries, including raising service charge invoices, account for payments received, chase arrears, check invoices, pay suppliers Prepare accounts for audits and certification Dealing with all account enquiries, including raising service charge invoices; accounting for payments received; pursuing arrears; checking invoices; paying suppliers, and preparing accounts for certification. Clear presentation of accounts Funds held in the separate client account All monies insured through CMP Scheme

We have an in-house complaints procedure which is based on the Property Ombudsman’s Too Kit.

Contracts are typically based on existing contracts or the ARMA template.

12 months contract period, renewed annually. Notice period 3 months by either party or at any time by agreement of both parties.

We charge a single, inclusive, annual management fee, corresponding to the services agreed. Exceptions to management fee listed below: Major Works and Surveys Project Management Matters relating to individual flats Attendance at Court and Tribunals